report card

Community Associations Institute recently released their 2014 National Research by Public Opinion Strategies. The findings again affirm what surveys have been telling us for the last 10 years – most residents are very satisfied, dare we even say happy, with their community association experience.

The misconception about common interest communities stems from a) Selective media coverage. Often the media only covers controversial topics that reflect negatively upon HOAs. How many times have you seen a story on the positive impact common interest communities are making? b) Lack of education. Hammersmith strives to educate our homeowners and board members through this blog, our board seminars, and our employees who receive extensive training. We have found that the more information we provide, the fewer problems arise in our communities.

Here is a summary of findings (courtesy CAI):

90% of residents rate their overall community association experience as positive (64%) or neutral (26%).

90% of residents say association board members “absolutely or “for the most part” serve the best interests of their communities.

83% say they get along well with their immediate neighbors.

92% say they are on friendly terms with their association board.

83% of residents say their community managers provide value and support to residents and their associations.

88% of residents who had direct contact with their community manager say it was a positive experience.

70% of residents say their association’s rules protect and enhance property values; only 4% say the rules harm property values.

Take some time to reflect on your common interest community and its management. Do your views fall in line with these findings?